Shipping and Delivery

WHEN WILL MY ORDER SHIP?

Shipping times kick in when your item(s) leave our distribution centre. Please allow for the production time noted on your order, which can vary from 15-20 business days before your order is shipped. You will receive a Tracking Number by email within 24 hours of your order being scanned out of our distribution centre.

Please note. During the holiday season, all hand-stitched orders will be shipping in January 2023. 

HOW DOES MY ORDER SHIP?

All our orders ship by courier with Federal Express. We offer a variety of methods to meet your time and budget expectations. Download the FedEx app to keep track of your order online or check My Account for details.

DO YOU SHIP TO FEDEX DROP OFF LOCATIONS?

Yes. We can ship to any FedEx location, all you need to do is sign-up for a FedEx account and use your preferred FedEx pick-up address for the Shipping Address. Be sure to use a Billing Address that matches the I.D. you will use to pick-up your items.

DO YOU SHIP TO P.O. BOXES OR RURAL POSTAL CODES AND ZIP CODES?

No, we are unable to ship to P.O. Boxes in the U.S., your best bet is to use an address where someone is available to receive the parcel, or use a FedEx location that you can pick-up from.

DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.

If you've got more questions, we've got answers. Contact our Customer Service Department and we'll help you find the best option for you.